Q  What will my home movies look like after they have been transferred?

A  There are a few factors that determine what your home movies will look like after they have been       

     transferred. These factors include: the era the film was shot in, the quality of the movie camera                    

     that was used, the photographic ability of the person using the movie camera, the quality of the

     film stock that was used and what kind of environment the movie film was stored in over the years.

      My dad would forget to change the F stop on his camera and every once in a while the film    

      footage would be dramatically overexposed.  In cases like this, we can make the footage look

      better, but it will never look as good as properly exposed film. 

      In general, most home movies will look very good after we have transferred them.  We use

      professional transfer equipment and with our modern cleaning and restoration methods, your

      home movies will look as good as they can.

Q  How is my film handled at The Film Whisperer?

A  Before we handle any film, we put on special Kinetronics anti-static professional film handling

    gloves (or rubber gloves during cleaning).  Before, during and after the transfer, your

    home movies are always kept in a safe, secure, temperature controlled environment and treated

    like the historical documents that they are.

Q  Do you clean and repair my movie film?

A  Yes.  All movie film is inspected, cleaned and all defective splices are replaced with proper film

     cement welds (using Bolex editing equipment).  This service is included in the transfer price.

Q  How long does it take to transfer my home movies?

A  It depends on our volume at the time of transfer.  However, as a general rule, it takes three weeks

    or less.  September through December are high volume months, so if you have a job that needs a

    fast turn around time, please contact us at contactus@thefilmwhisperer.com for transfer times.

Q  Can I see an example of  film that you have transferred?

  

A   Yes.  You can send in a short roll of your film and we will transfer a small portion (60 seconds or

      less) of the film for you to see at no charge.  We can send you the example on DVD or you can

     view the footage on the internet  (your home movie example will be password protected so that

     only you will be able to view the footage online).

Q  What types of movie film can you transfer?

A Currently we can transfer reversal Regular 8mm and Super 8 movie film.

Q  How do I know if I have Regular 8 or Super 8 movie film?

A  Because our prices are the same for Regular 8 or Super 8, you don’t have to know the difference

    between the two.  However, you will have to know the difference between 8mm film and some of

    the other formats that were used for home movies.  You will need to get a ruler and measure the

    width of the film.  8mm film is 8mm wide.  The other popular home movie format was 16mm film

    and this was 16mm wide.  Currently, we do not transfer 16mm film.

Q  Do you transfer black and white home movie film?

A  Yes.  We transfer color and black and white reversal Regular 8 and Super 8 film.

Q  Do you transfer home movies that have sound?

A  Not at this time. This may change in the future if there is increased demand.

Q  Do you transfer 16mm movie film?

A Not at this time.  However, based on demand, we may transfer 16mm in the future.

Q  Can you color correct my home movies?

A  Yes.  While there is no substitute for a properly exposed film, we can color correct scenes that    

     are too blue or too red.  We can also correct the contrast, tint and overall brightness of a scene.

     We can also perform minor film restoration by taking out scratches and some defects in your film.

Q  How many DVDs do I get with my order?

A  On orders that are less than 400 feet you will receive one DVD.  On all orders of 400 feet or more,

     you will receive (on request) two DVDs included in the transfer price.  If you would like more than

     two, there is an $5.00 charge per DVD.

Q Will the DVD you send me work on my DVD player?

A The Film Whisperer records to universally accepted formats.  If you would

     like to be 100% sure, we can send you a demo DVD in advance of your order to check for

     compatibility.

Q  What packaging will my DVD come in?

A  Your DVD will come in a standard DVD jewell box.

Q  What kind of extras can I get on my DVD?

1. A. There are several extras that you can add to your home movie DVD.  We can add customized titles, backgrounds, chapter stops, still photos, your audio commentary (just like the Hollywood movies have) and music.  Because the extras can be so customized for each family, it is almost impossible to give a standard price.  Generally, extras amount to about 20% of your total transfer order.
   

Q  Can I get my home movies transferred to something other than DVD?

A  Yes.  The Film Whisperer can transfer to miniDV, Digital8, VHS or portable hard drive.  For prices,

     go to our PRICES page.  If you are interested in having your home movies transferred to a portable     

     hard drive, please contact us contactus@thefilmwhisperer.com for further information.

Q  How do I ship my home movies to The Film Whisperer from Canada?

A We recommend that you ship your home movies well packed in a box or if it’s a small amount of

     film, in a well padded envelope.  If you would like to ship using Canada Post, make sure to get a

     tracking number.  You can find out the postage using the Canada Post postage calculator by

     clicking HERE. The Film Whisperer mailing address is: 1288 Ritson Road N., Suite 349, Oshawa,

     Ontario, Canada L1G 8B2.   If you ship by courier, we recommend FedEx.  (Use the same address

     as above.)  You can find out the cost of shipping by FedEx by using their shipping calculator.  Just

     click HERE.

Q  How do I ship my home movies to The Film Whisperer from the U.S.A.?

A  We recommend that you ship your home movies well packed in a box or if it’s a small amount of

     film, in a well padded envelope. If you ship using the United States Post Office, make sure to get a

     tracking number.  You can find out the postage using the United States Post Office postage

     calculator by clicking HERE.   The Film Whisperer mailing address is: 1288 Ritson Road N., Suite

     349, Oshawa, Ontario, Canada L1G 8B2.  If you ship by courier, we ask you to ship by FedEx only. 

     (Use the same address as above).  You can find out the cost of shipping by FedEx by using their

     shipping calculator.  Just click HERE.

Q  How do I ship from all other international locations?

A  We recommend that you ship your home movies well packed in a box or if it’s a small amount of

     film, in a well padded envelope.  If you are shipping from outside Canada or the U.S.A., please

     contact us at contactus@thefilmwhisperer.com for further instructions.

Q  How can I pay for my film transfer?

A  We prefer that you pay by the internationally known PayPal.    This is a safe, secure and easy method of payment and at no time do we see any of your credit card information.  You can also pay by money order, but you must contact us for more details.

Q  When do I pay for my film transfer?

A  When your transfer is complete, our invoice is emailed to you by the internationally known PayPal.

    There will be a link in the email that will connect you to PayPal’s safe and secure site.  Your

    payment will be handled by PayPal and at no time do we see any of your credit card or payment

    option information.

Q  Do I have to pay any tax on my film transfer?

A  Ontario residents pay 8% PST.  If you live outside of Ontario, then your film transfer is tax free.

Q  What is your contact information?

A  You can contact us by email at contactus@thefilmwhisperer.com or by phone at 905-404-9927 or

     by our mailing address:  The Film Whisperer 1288 Ritson Road N., Suite 349, Oshawa, Ontario,

     Canada, L1G 8B2

      If you have any questions that are not listed here, please contact us for more information.